Terms & Conditions

New Meaning (A GoEco brand)

  1. Introduction: Signing/confirming GoEco’s Terms and Conditions or providing payment or taking part in services manifest the full and express consent of the client/participant (hereinafter: participant) to all conditions specified in the confirmation of the booking and its terms and conditions that represent the agreement between the participant and GOECO Ltd., private company number 513816082 (hereinafter: GoEco and/or the company). The participant shall make no claim as a result of  failure to read and/or disagreement with the terms and conditions contained in the agreement prior to making the booking.
  2. The Company will book participant’s program (hereinafter: adventure and/or program) according to the details specified in the confirmation of booking through organizations that are recognized as reliable and professional. Each booking is considered a provisional request until the aforesaid organizations grant their final approval thereof.
  3. The Company undertakes to arrange the booking in a professional manner, provide the organizations with the relevant information concerning the booking, and ensure that the booking conforms to the details requested in the booking , and yet it shall not be held liable for unexpected disturbances and/or malfunctions that are beyond its control if such circumstances are experienced by organizations, since the proposed services are offered under the sole liability of the organizations unless the Company knew, or had to know in advance about that malfunction and/or disturbance. The Company shall make every effort to help the participant concerning any question, query or irregularity pertaining to the services. 
  4. All the information represented by the Company concerning the proposed services is based fully upon information received from  different organizations. The Company’s liability for this information is limited to the fact that it originates in the aforesaid organizations and conveyed to the participant in full. The Company shall not incur the cost of any damage caused as a result of using these services. 
  5. In the event of a special request made by a participant, the Company undertakes to deliver the request to the organization, yet it shall not be obligated to fulfill this request unless the participant received approval in writing that his request would be fulfilled. When a special request included in the booking pertains to essential requirements made by the participant to accommodate his/her special needs, the Company shall inquire with the organizations whether the aforesaid request can be fulfilled and shall notify the volunteer about its query prior to the final approval of the request. 
  6. The Company may, at its discretion, reject a request to make a booking or cancel the same or discontinue the participation of a participant that interferes with the ordinary course of the program without having to provide a reason for its decision. In such an event all expenses shall be incurred by the participant. 
  7. The participant is obligated to inform the Company, upon   registration for a program , about any physical and/or mental condition and/or any other condition that might limit or impede his/her participation in the adventure. The participant is aware that the Company’s consent to register him/her to an adventure relies upon the absence of such notice, meaning that the participant is not limited in any manner to take part in the adventure. Any malfunction and/or expenditure caused as a result of the participant’s physical and/or mental condition shall be incurred by the participant only. 
  8. The participant declares and warrants that he/she understands he/she is a part of a volunteer program. Hence, he/she will  conduct him/herself with patience and tolerance towards all other participants, cooperate and abide by the instructions in the course of his/her relations with other participants and towards others in general. 
  9. The participant undertakes to appear in scheduled hours and if he/she does not do so he/she may be considered as if he/she waived his/her right to do so. If the participant is prevented from attending a scheduled activity for reasons that are beyond his/her control he/she must notify the company or the organization immediately.
  10. Liability for damages: Interruptions that occur in a destination where utilities are not sufficiently developed, as well as any other element concerning force majeure, may have an adverse effect on the program and the participant ought to take this into account. The Company is not liable for damages caused to the participant as a result of falling, accidents, diseases, hospitalization, medical expenditures, damage to luggage, failure to perform certain actions or faulty execution thereof, inconvenience or any direct or indirect damage that may be caused to the participant during the adventure. 
  11. It is hereby clarified and emphasized that no refunds shall be given for discontinuation of an adventure owing to disease, injury or any other reason. The participant shall not make any claim, pecuniary or other, that may derive from the services or in relation thereto, against the Company, its employees, agents, representatives or anyone acting on its behalf. The conditions set forth herein are binding and no one, including anyone acting on behalf of the Company, is authorized to act in a manner different than the one stipulated herein. 
  12. The Company and/or its representatives are not liable for monetary losses and/or additional losses that are caused due to changes or cancellations and/or due to delays. These losses and/or expenditures shall be borne by the participant. 
  13.  On some of the programs  there may be dangerous areas. A participant that disobeys the instructions provided by the site management does so at his sole responsibility.
  14.  Participants population: A variety of people of all ages and backgrounds take part in the programs.
  15. Accommodation: Varied  living conditions are provided among programs. Accommodations may be in dorm-style rooms with western-style en suite bathroom and showers and other lodging places are for a local family. In addition, certain programs provide prepared meals for participants, in others, participants receive food and prepare the meals themselves and in some programs, some meals are on the participants expense.
  16.  Documentation, passports, and entry visas: The participant is responsible for obtaining  a passport and extending its validity, as needed. The passport should be valid for at least 6 months from the date of program completion and departure. . The participant is responsible for payment offees, charges, and handling fees for issuance/extension of passport and issuance of entry visas.The participant is hereby notified that in the event that he/she does not obtain the proper visa to enter each country, he/she bears full liability concerning these matters. The participant is obligated to specify whether he/she holds more than one passport.
  17.  Prices (prices are in USD, GBP or EUR, depending on your location): The participant may receive the price offer given in relation to his booking only if payment for the booking was made or upon receipt of travel materials concerning his booking . Order prices are based upon the rates of services in Israel and abroad, rates of charges in Israel and abroad, ground services, taxes and fees in Israel and abroad and foreign currency exchange rates as known on the date of confirming the booking . The price for services is final upon the registration date. In the event of a price change for services for which no final approval has been granted, the participant may cancel the booking with no penalty.
  18.  Failure to transfer the payment by the due date allows  the Company to consider that  the booking has been cancelled, according to its sole discretion. Under these circumstances, refunds will be given in accordance with the cancellation policy.
  19.  Insurance: After making the booking , the participant has the duty to hold a comprehensive travel health insurance policy and provide policy details to the Company.
  20. Health, medications, and vaccinations: The participant is obligated to notify the Company regarding any physical and/or mental limitations and/or any other limitation that may impede participation in the program. A pregnant woman is obligated to furnish a medical confirmation in English regarding her condition, including approval to fly, and in any event her permission to fly is at the discretion of the airline company. The participant is responsible for obtaining  the appropriate vaccinations, as required by each country, and for bringing his own medications to the program, according to his needs and for confirming the legality of each medication fore each destination country.
  21.  Natural phenomena, weather, and force majeure: The Company is not responsible for any climatic phenomena (floods, fog, clouds, etc.) and/or any other circumstances that are beyond its control and that may cause any change or cancellation. The Company shall be exempt from liability towards the participant for any claims  related to cancellation and/or change in any time that are a result of force majeure, strikes, disturbance of public peace, fire, inundation, weather conditions, civil revolt, war, acts of terrorism, military operations, invasions, rebellion, pandemics, volcanic eruption, disease, robbery, theft, boycott, arrests, technical malfunctions, or any similar event caused by a force majeure.
  22.  Terms of payment: Deposit sum, as stated on the website, is required upon application, at which point the participant accepts GoEco’s Terms and Conditions. The remaining balance is due either 61 days prior to departure or upon the stated deadline, as specified in the confirmation email; the earliest date of the two applies. The balance payment does not include any money transfer commissions which may be incurred through the approved payment methods. 
    These approved payment methods can only be found via the following link: www.goeco.org/balance-payment-methods.  
  23. Return of payment: In the event of cancellation, return payment will be made in the same manner it was initially received, in accordance with the cancellation policy stated below, excluding any fees incurred for transactions.
  24.  Cancellation: The participant may cancel the order in writing according to the following terms:
  • up to 61 days before departure – participant forfeits deposit sum
  • from 60 and up to 31 days before departure – participant forfeits 50% of the value of the placement fee or the deposit sum (the higher of these two values will be applied)
  • 30 days before departure or no-show – participant forfeits 100% of the value of the placement fee.
  1. Changes: Participants may change their order in writing according to the following terms:
  • A change in program may be made for a handling fee of US $100 up until 61 days before the program start date. After that, a change in program can only be made for an additional deposit fee. (Based on suitability of the participant to the new program.)
  • A change in start date can be made for a handling fee of US $50 up until 61 days before the program start date. After that, a change in start date can only be made for an additional deposit fee. (Based on availability of the new program date.
  1. In distance selling a participantmay cancel the booking in writing within 7 days from the date of making the booking  provided that cancellation is made at least 7 business days before the date in which service is meant to be provided. In such circumstances cancellation fees in the amount of 5% of the paymentor $30 (USD), according to the lower of the two, shall be charged.
    For programs with a $450 USD/360 GBP/420 EUR deposit, only $350 USD/280 GBP/330 EUR is refundable, subject to the conditions above.
  2. The booking is conditional upon final approval by service providers. The company may cancel the bookingat any stage provided that it returns payments.
  3. The Company is not liable for returning amounts that were paid for services that were not used by the participant provided that failure to use the services is not under the responsibility of the Company. The Company reserves the right to set higher cancellation fees for certain services. 
  4.  In the event that a material change in the program occurred and a relevant notice to the participant prior to departure was delivered, the participant has the right to cancel the order within 72 hours from the date the notice. The date of cancellation shall be considered as the date in which the written cancellation notice is received in the Company’s offices. The Company may cancel any program at its discretion for reasons that are beyond its control and it may offer the participant to take part in another adventure or return the amounts paid.
  5. Difference of opinion: By entering into this agreement the parties submit to the jurisdiction of the competent courts in Jerusalem for adjudication of any disputes or claims between the parties under this agreement, irrespective of the place where the order is signed or the participant’s place of residence. The governing law concerning any dispute and/or difference of opinion and/or conflict and/or claim and/or demand of any kind shall be Israeli law only. 
  6.  Prescription: The participant agrees that upon two years from the date of the end of the program, he may not make any claims from the Company whether by virtue of this Agreement and whether in torts and this condition limits the term of prescription to two years only pursuant to the provisions set forth in Section 19 to the Prescription Law 5718-1958.
  7.  GoEco’s Privacy Policy
  8.  I, the undersigned, undertake to pay GOECO LTD., private company no. 513816082 (hereinafter: GOECO and/or the Company) for the order of services in accordance with the terms and conditions specified hereinabove in this confirmation of order and the terms and conditions of order that were delivered to me and/or that are published in the Company’s internet website: https://www.goeco.org/terms-and-conditions, and which I read thoroughly and approved including all conditions and limitations specified therein.